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Reporting a problem

When possible, include the following information to help us investigate:

• The tool name or page URL
• Steps you took, the expected result and what actually happened
• Your browser and device type
• Any error message, the file format and approximate file size

You do not need to attach your original images, videos or PDFs when first contacting us. If you send a screenshot, hide personal or confidential information such as names, addresses or passwords.

Privacy and rights concerns

Use the same address to request access, correction or deletion of inquiry information, or to report rights concerns about site content. For rights concerns, identify the relevant page and content.

Our privacy policy explains how we handle your email and message. Responses may take time.